Cancellation Refund Conditions

At FAW Decor, we strive to provide exceptional customer service and ensure your complete satisfaction with every purchase. We understand that circumstances may arise where you may need to cancel your order or request a refund. Please review our cancellation and refund conditions outlined below:

Order Cancellation:

1.1 Standard Orders:

If you wish to cancel your order before it has been shipped, please contact our customer service team immediately. We will make every effort to accommodate your request. However, please note that if your order has already been shipped, it may not be possible to cancel it. In such cases, you may need to follow the return process outlined in our Return Policy (refer to our website for more details).

1.2 Custom or Made-to-Order Items:

For custom or made-to-order items, cancellations may be subject to different conditions. Due to the personalized nature of these products, cancellation requests may only be accepted within a specific timeframe after placing the order. Please contact our customer service team for further information regarding the cancellation policy for custom or made-to-order items.

Refunds

2.1 Damaged or Defective Products:

In the event that you receive damaged or defective products, please notify us within 14 days of delivery. Our customer service team will guide you through the return process, and upon receipt and inspection of the returned item, we will issue a full refund, including any applicable shipping charges.

2.2 Standard Returns:

If you are not satisfied with your purchase and would like to return a non-damaged or non-defective item, please refer to our Return Policy on our website for detailed instructions. Returns may be subject to certain conditions, such as the item being in its original condition and packaging. Once we receive and inspect the returned item, we will process the refund accordingly, minus any applicable restocking fees or shipping charges.

Refund Processing

3.1 Timing:

We aim to process refunds promptly upon receiving the returned item(s) and completing the necessary inspection. The exact timing of the refund may vary depending on the payment method used and the issuing bank. Please allow [specify number of days] for the refund to reflect in your account.

3.2 Payment Method:

Refunds will be issued using the same payment method used for the initial purchase. If this is not possible due to technical constraints or other factors, we will work with you to arrange an alternative refund method.

Contract Information

If you have any questions or require further clarification regarding our cancellation and refund conditions, please contact our customer service team. We are here to assist you and ensure a smooth resolution to any issues that may aris